Visiting the bank you can make your verbal requests to the officer of the Department on Consumers’ Issues or making a call to 135 – hot line of the bank.
In the written form :
The consumers’ requests must be replied within 10 workdays (if it demands additional inquiry can be prolonged to 20 workdays).
The query of the Central Bank on consumers’ requests must be investigated within 5 workdays and the result had to be sent to the Central Bank.
When the consumers disagree with the answer given by the bank and reapply again for the investigation of the appeal, it must be answered by the officer of the bank within 10 workdays.
If the consumer disagrees with the answer given by the bank, he or she can apply to the Central Bank (AZ1014, 32 R.Behbudov street ,Baku) Tel.: (+994 12) 493 11 22, Fax: (+994 12) 493 55 41. ( e-mail address: email@example.com) or the Court